There’s two ways of making a return, always within one month of the confirmed delivery date:
Return at our Madrid warehouse:
You can physically come to our warehouse located at St Río Tormes, 7 in Fuenlabrada, Madrid (Spain) to return any faulty or defective items.
Return via ordinary mail using a logistics company:
1st. Send an email to firstname.lastname@example.org providing:
- The order number (e.g. order 20150000000852)
- The barcode of the faulty products (e.g. barcode 8435306279600)
- The reason for return (e.g. the zip is faulty, hence the bag does not open-close)
- Photo of the faulty product
2nd. Once you receive a confirmation of return, you can proceed to send the faulty products using a logistics company.
3rd. Send us a copy/photo of the mailing receipt, where the destination address and total fee paid is clearly visible.
4th. Once we receive the faulty products, we will check them and proceed to make the refund of the products and the mailing fee.
In the event of products declared non-saleable by the Spanish Agency for Consumer Affairs, notification emails will be sent to all those customers with a purchase history of those products.